About Technology Services

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Technology Services maintains and supports the following at all Drury campuses:

  • Campus WiFi and wired networks (non-residential)
  • All servers and network hardware
  • Telephones and the Cisco network
  • Application software such as MyDrury and EX
  • Computers provided to staff and faculty
  • Computers in labs on campus sites


Meet the Staff

Val Serafimov, Vice President of Technology Services
(417) 873-7262

Val Serafimov was named vice president of technology services. Serafimov joined Drury’s technology services team in 2000. He became director of the department in 2009 and played a critical role in numerous technology projects. He currently oversees all operations of Drury’s technology including software, hardware, project management and budget.

Abby Ayres, Helpdesk Coordinator
(417) 873-3630

Abby joined Technology Services in 2021. She brings 7+ years of Helpdesk experience to the team. She provides technical support over the phone and through email. She provides additional support for walk-ins and through the ticket management system, iSupport. Abby graduated from MSU with a degree in Archaeology, but has since joined the present.

Austin Cassity, A/V Technician
(417) 873-7132

Austin graduated from Drury University in 2017. For the next several years he worked in the audio visual industry and in 2021 joined Technology services at Drury University. He is responsible for managing and maintaining all projectors and sound systems on campus as well as managing audio-visual equipment for on-campus events.

Teresa Castleberry, Programmer Analyst III
(913) 839-3050

Teresa lives in Olathe, Kansas and works remotely for Drury. She started with Drury as a Programer/Analyst in 1995. In 2005, she left to work for Jenzabar and returned in 2009. She writes SQL scripts on Drury data for EX users, handles backups, and schedules jobs. Her responsibilities also include writing and maintaining Infomaker reports.

Jenny Himes DeField, Network Analyst
(417) 873-7334

Jenny is a Drury alumna who began working in Technology Services as a student worker in 2007 and joined the staff in 2011.  She currently manages the Drury network infrastructure, including the Dynamic Host Configuration Protocol and virtual private networks, as well as managing the telephone system on campus.

Adam Ellis, A/V Technician
(417) 873-7133
Adam joined Technology Services in 2017 and brings over 10 years of audio-visual experience. He is responsible for managing and maintaining all projectors and sound systems on campus as well as managing audio-visual equipment for on-campus events. His responsibilities also include managing and supporting Drury’s Zoom accounts.


Brandon Mattox, Systems Administrator

(417) 873-6345

Brandon is responsible for managing and maintaining Drury’s server infrastructure. His responsibilities also include supporting Microsoft Office 365 and Active Directory.

Kevin McClure, User Support Specialist
(417) 873-6900

Kevin is responsible for troubleshooting, maintaining, and upgrading faculty and staff computers at Drury. He is also involved in printer support. He joined Drury in 2018 and brings over 9 years of IT experience.

Diana Serafimov, Interface and Security Software Analyst
(417) 873-7332

Diana joined Technology Services in 2012. Her responsibilities include data security, business analytics and imaging as well as web support. She previously worked in the Financial Aid office as the Assistant Director of Financial Aid IT/Support providing technology support for the department.


Rick Wallen, Branch Campus Technology Support Manager
(417) 873-7961

Rick began his career at Drury in 1993 but joined Technology Services in 2001. He oversees the planning, installation and maintenance of all Windows-based computers, projectors, and printers on Drury’s satellite campuses. This includes branch campus faculty, staff, and lab computers.