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Email Support

Login & Webmail Access

Login Access

Drury email accounts use Outlook from Microsoft. Your Drury email address is your username followed by @drury.edu. Log into your email account using your email address and your Drury password.

Outlook may be accessed in two ways:

  • Outlook App/Software. Any computer with Microsoft Office includes Outlook software. Students, staff and faculty may download Office to personal devices for free. An Outlook app is available for mobile devices.
  • Webmail. This refers to using Outlook through a browser on the internet.

On mobile devices, it’s best to use the free Outlook app from Microsoft rather than the phone’s generic email app. It is available from Google Play on Android devices or from the App Store on Apple devices. 

  • Instructions for setting up the Outlook app on your Android or Google phone are found here.
  • Instructions for setting up the Outlook app on your iPhone are found here.

Webmail Access

  • Go to MyDrury and click the email link at the top right of the screen.
  • Webmail can also be accessed at outlook.office.com.
  • Enter your Drury email address (ex: jsmith010@drury.edu) and your password.

Desktop Application

For PCs

  • Open the Start menu on your computer and start typing ‘Outlook’. You don’t need to place the cursor in a particular spot before typing.
  • The Outlook icon should appear; click on it to open the Desktop app.
  • Enter your Drury email address and password.

For Macs:  See instructions here.

How to Forward Drury Email to a Personal Email Account

  1. Login into the Drury email website
  2. Click on Options which is the wagon wheel icon on top right
  3. Click on Mail which is found on the bottom right
  4. You will then click on Forwarding and enter the email address. Click SAVE near the top.

Screen shot of mail forwarding screen.

Calendar Support

Calendar Features

Two-Factor Authentication

Multi-factor or two-factor authentication offers an additional layer of protection to your email account against hackers. Whenever you try to log into your email account, a code will be sent to your cell phone, and that code must be entered before your account will be opened. 

Keep in mind: You must have your cell phone with you to access your email account.

To use two-factor authentication, follow these steps: 

Send an email to helpdeskticket@drury.edu requesting that the function be activated on your account.

The Help Desk will notify you by email when the feature is enabled. Once it’s enabled, you will be unable to log into your email account unless you set up two-factor authentication.

When you receive the email confirming that the feature has been enabled, open your Outlook email. 

You will see the information below.  Click on “Set it up now” to begin.

Screenshot of the set-up screen for two-factor authentication.

Step 1: How should we contact you?

Select Authentication phone, your country and phone number.

For Method, select Send me a code by text message and click Next.

Screenshot of the additional security verification steps for two-factor authentication.

Step 2: We’ve sent a text message to your phone.

You will receive a text message with the code to enter on the screen.  Enter the code and click Verify.

Screenshot of the additional security verification steps for two-factor authentication.

Step 3:  Keep using your existing applications.

You may need to create passwords to access Outlook on some mobile device email apps.  You can avoid this if you use the Outlook app on mobile devices, rather than the device email app.

Click Done to exit the setup.

The next time you want to access your Outlook account, you will see the screen below.  Enter the code and click Verify.

Screenshot of the Outlook sign-in asking for the authentication code.

 

 

Email Fraud & Hacked Accounts

Email Fraud – Scams, Spam, & Phishing

Educational email addresses are frequent victims of spam email and phishing attempts. Unfortunately, this means that Drury accounts are particularly vulnerable. Although it’s hard to stop or avoid all fraudulent email, with a little bit of knowledge you can usually steer clear of bad actors.

Things to look for:

  • Emails that ask you to reply and send personal or account information (“click reply and give us your correct address”).
  • Emails that give deadlines and create a sense of urgency (“Reply needed urgently” or  “24 hours to reply”).
  • Links that go to web sites you don’t know or are unfamiliar with. “Hover to discover” can be used to view an address and determine if it’s a site you trust or not. (“www.druryedu.me” would be a bad address; www.drury.edu is good).
  • Poor and awkward grammar and sentence structure and misspellings. Many of these emails are written by people with English as their second language or even by computers! Read carefully and look for odd combinations of words, punctuation, etc.
  • No personal salutation or closing. (“Hello,” without any name, or just “Sincerely” at the bottom of an email without a name or other details).
  • It offers a job or requests assistance from someone high up in the organization. These are two of the most commonly used scams at Drury. Pet sitting/house cleaning/mystery shopping/Dr. Cloyd needing you immediately should all be ignored.
  • It’s too good to be true. Example: $350 a week to walk a dog once a day.

Even if you recognize the account the email is from, such as an email from someone at Drury, the email could still be fraudulent. Check the content with the above information in mind. If the email appears to come from a company, contact the company’s customer service via phone or web browser to see if the email is legitimate.

Quarantine Folder

Emails that are suspected of being scams, spam, or phishing attempts may be caught in your email account’s quarantine folder. However, on occasion, it may also quarantine emails that you may want to come to your inbox. To check your account’s quarantine folder, please visit https://protection.office.com/quarantine

Clearing Compromised Email Accounts

If you think your email has been hacked – usually determined by the fact that you suddenly have a large number of undeliverable email in your Inbox, or you have been blocked from sending emails by Microsoft – don’t worry. Just follow the instructions below:

  1. Check if you can still send email

    Send a test email to see if you can still send out from your account. If not, Microsoft has blocked you. If your account has been blocked, please email helpdeskticket@drury.edu for further assistance.

  2. Change your password in MyDrury

    If you are a current student, staff, or faculty member, you can reset your Drury password by logging in to MyDrury and selecting the Help tab at the top of the screen. Once there, select Password Management and then Change Password.

    If you are not a current student, staff, or faculty member, a Help Desk representative will need to update your password for you. Please call (417) 873-7300 for further assistance.

    Once your password has been reset, it will take up to 30 minutes for you to be able to log in to your email account. Please wait before attempting to login with the new password. 

  3. Verify that you have no rules set in your account

    A rule is an “if-then” statement that can be created in your account. Hackers use rules to send out emails from your account automatically. To make sure you don’t have any rules set, or to clear any that might be set, follow these steps.

    In Webmail:

    1. Login to Webmail (https://login.microsoftonline.com).
    2. Click the Settings icon.
    3. Access “View all Outlook Settings” at the bottom of the panel.
    4. At the Settings window, Click Rules.
    5. Review the right panel – look to see if there are any rules listed (it’s normal to have none).
    6. If needed, delete any suspicious rules by clicking on the trash icon. 

In the Outlook App:

    1. On the main screen, click the File menu.
    2. Click the “Manage Rules and Alerts” button.
    3. Review any rules on the screen – it’s normal to have none listed.
    4. If needed, delete suspicious rules.
  1. Make sure no one else has access to your account

    Sometimes a “permission” can be granted in your account so other people can be “owners” and use your account as if it were you. It can be helpful to check your account to make sure no one else is an “owner.” You must do this from the Outlook app on a desktop or laptop computer:

    1. Login to the Outlook app.
    2. Right click your Inbox.
    3. Click on Properties.
    4. Click the Permissions
    5. Ensure that only the permissions you need are in the list. Both Default and Anonymous should be set to None.
  2. Have patience

    After you have reset your password, it may still be a few days before your account no longer receives undeliverable emails.

    If you are still concerned about your account, you can set up multi-factor authentication to further secure your data. Email the Help Desk at helpdeskticket@drury.edu to make your request.