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Housing Maintenance at Drury University

Drury University > Housing & Residence Life > Housing Maintenance at Drury University

At Drury University, we prioritize maintaining a comfortable and safe living environment for all students. Our Housing Maintenance services ensure that any issues are promptly addressed through a straightforward work order process.

What is a Work Order?

A work order is a request submitted by students to address maintenance or repair needs in their campus housing. This can include anything from fixing leaky faucets and electrical issues to heating and air conditioning repairs.

Submit a Work Order

How to Submit a Work Order:

  1. Create an Account
  2. Select the Building Location
  3. Select the Room Number
  4. Select the Craft
  5. Type in your Narrative
  6. When you go to submit the WO, the password is “panthers”

You can also contact the Facilities Main Office directly at (417) 873-7219 or email facilities@drury.edu for assistance.

Work Order Management Steps:

  1. Request Submission: All types of requests can be submitted through our work order system.
  2. Initial Assessment: The facilities team or management reviews the request to categorize it appropriately (emergency, expedited, or routine).
  3. Prioritization: Emergency requests take top priority, followed by expedited and routine maintenance tasks.
  4. Resource Allocation: Assign the necessary personnel, equipment, and materials based on the request’s type and priority.
  5. Dispatch: Dispatch the relevant team or technician to the location.
  6. Execution: The assigned team or technician performs the required maintenance or repair.
  7. Verification: After completing the work, the team ensures the issue is resolved and the facility is safe and functional.
  8. Documentation: Detailed records of the work performed, including labor, materials used, and time spent, are documented for tracking and reporting purposes.
  9. Communication: Notify the requester or relevant stakeholders of the completion of the work order.
  10. Feedback: Gather feedback from the requester to assess the quality of service and identify areas for improvement.
  11. Ongoing Monitoring: Continue to monitor the facility’s condition, conduct routine inspections, and update the maintenance schedule to prevent future issues.

Expected Response Times:

Emergency Issues: Emergency requests are critical issues that require immediate attention to ensure the safety of individuals or prevent significant damage to the property.

Examples: Fire or Smoke, Gas Leak, Burst Pipe, Power Outage, Sewage Backup, Security Issues
Response Time Goal: Immediate action is necessary, typically within minutes to a few hours.

Expedited Requests: Expedited requests are urgent but not life-threatening situations that need prompt attention to prevent inconvenience or further damage.

Examples: Heating or Cooling Issues, Plumbing Leaks, Broken Windows/Doors, Pests
Response Time Goal: Typically, within 24-48 hours.

Routine Maintenance:

Routine maintenance requests involve planned, scheduled tasks to keep facilities in good working order and prevent wear and tear.

Examples: Light Bulbs, Broken Items, Filter Replacement; Lawn Mowing
Response Time Goal: Typically, within 5-7 business days.

Please note that the timeframes provided refer to our initial response to your request. Timeframes to fully complete the repairs may take shorter or longer.

Additional Information:

  • 24/7 Service: Our maintenance team is available around the clock to ensure urgent issues are managed promptly. You must contact Drury Security at 417-873-7400 for after hour emergencies.
  • Scheduled Maintenance: Routine maintenance is scheduled during non-peak hours to minimize disruptions.