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Clearing Compromised Email Accounts

If you think your email has been hacked - usually determined by the fact that you suddenly have a large number of undeliverable email in your Inbox, or you have been blocked from sending emails by Microsoft - don't worry. Just follow the instructions below:

  1. Check if you can still send email

    Send a test email to see if you can still send out from your account. If not, Microsoft has blocked you. If your account has been blocked, please email helpdeskticket@drury.edu for further assistance.

  2. Change your password in MyDrury

    If you are a current student, staff, or faculty member, you can reset your Drury password by logging in to MyDrury and selecting the Help tab at the top of the screen. Once there, select Password Management and then Change Password.

    If you are not a current student, staff, or faculty member, a Help Desk representative will need to update your password for you. Please call (417) 873-7300 for further assistance.

    Once your password has been reset, it will take up to 30 minutes for you to be able to log in to your email account. Please wait before attempting to login with the new password. 

  3. Verify that you have no rules set in your account

    A rule is an “if-then” statement that can be created in your account. Hackers use rules to send out emails from your account automatically. To make sure you don’t have any rules set, or to clear any that might be set, follow these steps.

    In Webmail:
    1. Login to Webmail (https://login.microsoftonline.com).
    2. Click the Settings icon.
    3. Access "View all Outlook Settings" at the bottom of the panel.
    4. At the Settings window, Click Rules.
    5. Review the right panel – look to see if there are any rules listed (it's normal to have none).
    6. If needed, delete any suspicious rules by clicking on the trash icon. 

In the Outlook App:

    1. On the main screen, click the File menu.
    2. Click the "Manage Rules and Alerts" button.
    3. Review any rules on the screen - it's normal to have none listed.
    4. If needed, delete suspicious rules.

  1.  Make sure no one else has access to your account

    Sometimes a “permission” can be granted in your account so other people can be “owners” and use your account as if it were you. It can be helpful to check your account to make sure no one else is an “owner.” You must do this from the Outlook app on a desktop or laptop computer:

    1. Login to the Outlook app.
    2. Right click your Inbox.
    3. Click on Properties.
    4. Click the Permissions
    5. Ensure that only the permissions you need are in the list. Both Default and Anonymous should be set to None.

  2. Have patience

    After you have reset your password, it may still be a few days before your account no longer receives undeliverable emails.

    If you are still concerned about your account, you can set up multi-factor authentication to further secure your data. Email the Help Desk at helpdeskticket@drury.edu to make your request.