Drury GO Computer Technical CompTIA A+ PEP Program

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Take the first step to a rewarding career. Drury GO’s Professional Enrichment Programs are non-degree programs designed to provide you with practical training to gain employment in a variety of fields. Although these programs do not grant academic credit, they may qualify you to sit for credentialing exams in your chosen field.

The CompTIA A+ program will prepare you to function as a computer technology professional in multiple technical, business, or healthcare settings. You’ll be able to take on technical support and IT operation roles as a user support specialist, a field service technician, or a desktop support analyst.

  • Tuition prices include textbooks, the optional externship, and the certification exam fees.
  • Student tuition: $3,999
  • Course contact: 160 hours
  • Coursework is completed 100% online within a 6-month completion window.

The CompTIA A+ Program

The purpose of this program is to prepare students to support computer users, troubleshoot and problem-solve computer issues, and connect users to the data they need to do their jobs regardless of the devices being used. This course covers the following key areas and topics:

  • Hardware: Identifying, using, and connecting hardware components and devices
  • Windows Operating System: Installing and supporting the Windows OS including command line and client support
  • Software Troubleshooting: Troubleshooting PC and mobile device issues including application security support
  • Networking: Understanding types of networks and connections including TCP/IP, WIFI, and SOHO
  • Hardware and Network Troubleshooting: Troubleshooting device and network issues
  • Security: Identifying and protecting against security vulnerabilities for devices and their network connections
  • Mobile Devices: Installing and configuring laptops and other mobile devices
  • Other OS and Technologies: Understanding the Mac OS, Linux, and mobile OS
  • Operational Procedures: Following best practices for safety, environmental impacts, communication, and professionalism

Education & Certification

  • The CompTIA A+ student should have or be pursuing a high school diploma or GED. Students must be 18 years or older to sit for the certification exam
  • Students who complete this comprehensive course would be prepared to sit for CompTIA’s A+ Certification (Exams 220-901 and 220-902)
  • In addition to facilitating entry-level computer technician positions, this course is ideal for students interested in pursuing subsequent certifications such as the Net+, Sec+, cybersecurity, computer infrastructure, and advanced certifications

Detailed Course Topics Covered

  • Assembling computer components based on customer requirements
  • Installing, configuring, and maintaining devices, PCs, and software for end users
  • Understanding and applying the basics of networking and security/forensics
  • Properly and safely diagnosing, resolving, and documenting common hardware and software issues
  • Applying effective troubleshooting thought processes and skills
  • Providing appropriate and excellent customer support and service
  • Understanding the basics of virtualization, desktop imaging, and deployment
  • Communicating effectively and professionally with clients, colleagues, subordinates, and supervisors to achieve the organization’s goals involving computer support and IT operations.