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About the CCPS Corporate Conflict Resolution Credential

This credential is designed to recognize the causes of interpersonal conflict, equip the student to evaluate contentious situations and choose the appropriate strategies and tools to avoid, manage, and resolve these conflicts.

This credential targets business leaders in all sizes and types of companies.

Completion of this credential will better prepare students for positions in human resources, as well as improve leadership and management skills.

Courses

COMM 211: Presentational Speaking
3 credit hours

Principles and practice of effective oral communication. This course focuses on researching, composing, and delivering formal and informal presentations. Topics include ethics and public speaking, listening, research, analyzing and adapting to audiences, message construction, outlining, delivery of messages, effective use of visual aids, and critically evaluating public address. The course emphasizes informative and persuasive speaking. Designed for students who seek to improve speaking and critical thinking skills.

COMM 215: Foundations of Communication
3 credit hours

Introduction to the fundamental questions, methods and theories that define the communication discipline and communication professions. Students also will survey approaches to the study of interpersonal relationships, organizational dynamics, public discourse, mass media and cultural criticism as well as the history and development of the communication field. This introduction will help students make informed decisions about the focus and trajectory of their study and career.

COMM 351: Principles of Persuasion and Influence
3 credit hours

Prerequisites: COMM 211COMM 215. A study of the persuasive process in contemporary culture. Students study basic theories of persuasion and public speaking in an effort to become responsible consumers and creators of public persuasion. Practical applications are made by presenting persuasive speeches and critical projects.

COMM 422: Argumentation and Advocacy
3 credit hours

Prerequisite: COMM 211. The First Amendment coupled with our marketplace of ideas mentality requires that competent communicators get and practice critical-thinking skills. Argumentation and Advocacy explores these skills in tandem with the public discourse vehicle. Students are required to examine and deploy various approaches in making and evaluating arguments in a public setting. Theories explored include transmission models of communication, Stephen Toulmin’s model of argumentation and critical theory as it is applied to communication studies and the professions.

LDST 331: Negotiation and Conflict Resolution
3 credit hours

This course examines conflict causes and effects as well as ethical issues. Students will use case studies and simulations to practice skills for conflict resolution. An investigation of theoretical and practical aspects of conflict assessment, negotiation, problem solving and mediation are integral to this process.

LDST 420: Managing Multi-Cultural Organizations
3 credit hours

The United States has always been referred to as a ‘melting pot’ with people from all cultures residing throughout. In addition to being a capable communicator with different cultures within the U.S., leaders must also be able to interact with individuals living in other countries. As the U.S. becomes more and more ethnically diversified the world is becoming smaller through technology, e-commerce, and political interdependence. Even small businesses need skills in multi-cultural communication to understand the complexities of business and culturally specific practices.

Degree pairings

This credential may be a good fit for students pursuing degrees or working in the following fields:

What is a credential? 

  • Designed to pair with and customize a Drury bachelor’s degree, a credential will make a resume stand out with an additional focused area of study.
  • 12-hour block of classes.
  • Will be noted on your transcript.