Technology is great... when it works. When it doesn't, the Help Desk and Technology Services are your contacts. Whether your email just won't send, you can't connect to the Internet, or the blue-screen-of-death has appeared, Technology Services can help.
The Help Desk call center is available from 8:00 am to 5:00 pm Monday thru Friday for walk-ins and 8am to 8pm Mon-Fri, 10am-6pm Sat and 2pm-6pm during the summer. If you are having a problem, contact us at 417-873-7300 or email us at firstname.lastname@example.org. If the Help Desk is unable to resolve your problem over the phone, a work order will be entered into the TS system and will be assigned to a Technology Services staff member or student worker. You may also submit an online work order at any time.
Technology Services offers support to students who are experiencing network issues on campus. Network issues should first be called into the Help Desk. If the issue cannot be resolved over the phone, then a work order for your case will be sent to the Technology Services office and our network team will be there to help.
Virus and spyware removal
If you are a Springfield campus student and your computer is suffering from virus and/or spyware infestation, you may bring your computers to the Technology Services office located in Springfield Hall for limited servicing. Each incident is eligible for up to three hours of cleaning service by our staff. In most cases, this is plenty of time to remove any infestation from your computer. Incidents requiring service beyond three hours will be referred to a repair service. You can always calls for us for advice or assistance concerning virus issues with.
Further support (such as OS or application repair, hardware installations, and data recovery) on personal machines is not available directly from Technology Services. OS and software issues are referred to local service providers who offer reasonable pricing to current students. Depending on the severity, hardware issues will either be referred to a local service provider or to manufacturer's warranty.
Resolve your issues on our Online Support Website
We have just update our Online Support Website this year and now we have offer you more options. You can now obtain your MyDRURY and Drury Email Passwords anytime. Perhaps you need information about new Panthers Wireless Network Coverage and how can you configure your computer for the wireless access.