HelpDesk - Frequently Asked Questions

Q7. Why was my work order suspended??

A work order will be suspended when efforts to contact the user who submitted the work order have been unsuccessful for a long time. The work order log describes the communication activity between the user and the help desk support. If there has been no reply for more than 2 weeks for a work order that needs additional information, the work order may be suspended. If you would like to reopen a work order that has been suspended, please contact the assigned help desk technician.

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