Consumer Information and Disclosures
Student Complaint Guidelines
It is the philosophy of Drury University to be responsive to student concerns. If students feel that they have been treated in an inappropriate or unfair manner, they should file a formal written complaint with the appropriate officer of the university:
- The President
- The Vice President for Academic Affairs
- The Vice President for Student Affairs
- The Vice President for Administration
When in doubt regarding the appropriate officer for a particular complaint, the student is encouraged to contact any of the officers mentioned above. If, after exhaustion of all institutional avenues, the university and the student are not able to mutually resolve the student’s concerns, the student may contact the Missouri Department of Higher Education at (573) 526-1577. More information on MDHE’s complaint resolution policy.
Students who are enrolled in online courses who reside outside the State of Missouri may contact the National Council for State Authorization Reciprocity Agreements (NC-SARA) Complaint Reports Portal.
Students who are enrolled in online courses and reside in California may contact the Bureau for Private Postsecondary Education.
Students who are enrolled in online courses and reside in Florida may contact the Florida Department of Education.
Withdrawals and the Return of Title IV Funds
Drury University encourages all students to carefully consider the financial and academic ramifications of withdrawing from any coursework. Federal financial aid regulations require the Financial Aid Office to perform a Return to Title IV recalculation for federal* financial aid eligibility for students who withdraw, drop out, are dismissed, fail to begin enrollment in, or take a leave of absence (and do not return) prior to completing 60 percent of a semester. Students who have completed 60% of the semester have earned their full federal aid eligibility for that term, but a Return to Title IV calculation will still be processed to determine the student’s eligibility for a post-withdrawal disbursement.
Satisfactory Academic Progress (SAP)
Federal regulations require Drury University to establish a satisfactory academic progress (SAP) policy to ensure all students receiving financial aid are making reasonable progress towards completing their degree. Students who fail to make progress will be suspended from receiving financial aid.
Pursuant to the Higher Education Act of 1965, as amended, HEA Section 487(a)(23) and the National Voter Registration Act of 1993 (NVRA), Drury University is required to provide enrolled students with information on voter registration. Please see below for information on registering to vote in Missouri and nationwide.