Technology Services exists to enable the Drury community to fully utilize technology by providing adequate and reliable infrastructure and excellent service and support.
Technology Services is a service organization committed to providing excellent technology support and infrastructure to the Drury community in support of the Drury mission.
Technology Services seeks to:
Provide timely response to the technological needs of the Drury community with excellence that meet or exceed the expectations of our “customers”.
Maintain a team of technology specialists that together, provide a broad knowledge of the technologies they support - a team that is willing to learn and adapt to the constant introduction of new technologies.
Provide a robust, reliable, and efficient infrastructure that is robust, reliable, and efficient.
Empower our “customers” by sharing with them our technical knowledge and troubleshooting skills so that they can solve many of their own problems.
The Department of Technology Services maintains the network, servers, labs, and all faculty and staff computers on campus. Springfield help desk office walk-in hours are only Monday through Friday from 8am to 5pm. Our phone support number is (417) 873-7300. Phone support hours are Monday through Thursday from 8am to 5pm , Saturday hours are 10am to 6pm and Sunday hours are 2pm to 6pm. Our help desk email support contact is email@example.com and is constantly checked for support requests.
Gary Swadley, Director of Technology Services
As director of the Technology Services department, Gary works with the administrative and academic departments on campus to help determine technology needs and finds technological solutions. He works with the eleven members of the Technology Services staff to provide technology infrastructure and support for students, faculty, and staff.
Michael Porter, Director of Networking and Client Support
Michael Porter is responsible for maintaining the network infrastructure of Drury University. His responsibilities include Cisco firewalls, switches, wireless units, internet, and various other networking components.
Kim Roberts , Operations Coordinator
As the Operations Coordinator, Kim focuses on improving processes within Technology Services. Along with other projects, manages licenses and contracts, and purchases equipment for the campus community
Rick Wallen, Branch Campus Technology Support Manager
Rick oversees the planning, installation, and maintenance of all Windows based personal computers on Drury's satellite campuses. This includes branch campus faculty, staff, and lab machines.
Jenny Himes, PC Support Technician Level 3
As part of the PC support team, Jenny's primary responsibilities include set up and configuration of new equipment as well as technical support for faculty, staff and student computers on the Drury campus.
Jeff Hoener, Technology Support Specialist
Jeff is the Technology Support Specialist for the Hammon's School of Architecture. He supports and maintains the computers, software, and peripherals in the building. He also runs the I/O, which contains large format printing, large format scanning, a laser cutter, and a render farm.
Karen Garnett, Computer Support Specialist
Karen is the Computer Support Specialist for the Breech School of Business. She maintains the computers, software applications, and various hardware peripherals, as well as assists students, faculty and staff computer users with hardware and software concerns.
Albert Rauch, Help Desk Coordinator
Albert Rauch coordinates the Technology Services help desk including phone support, walk-up support, and the Technology Services web site. He is the primary contact for the Drury telephone and voicemail systems.
Dan Watson, Systems Administrator
Dan Watson is responsible for installing, maintaining and upgrading servers and campus email systems. He is also responsible for ensuring the servers are backed up, and that the server data is secure from unauthorized access.
John House, Printer Support Specialist
John House is responsible for installing, maintaining and upgrading printers and printer services at Drury.
The Department of Technology Services maintains the network, servers, labs, and all faculty and staff PCs on campus. The office is open Monday through Friday from 8am to 5pm and the help desk is available 24/7 at (417) 873-7300.