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Conflict Resolution

The Department of Residence Life and the Office of Student Conduct provides conflict resolution services to students in order to aid them in effective conflict resolution processes and develop students' abilities to handle conflict effectively. The conflict resolution services provide students an avenue to address and resolve interpersonal conflicts which may include but is not limited to conflicts between members of a student organization, roommates, suitemates, and friends.

Roommates and/or suitemates should complete and sign a written agreement at the beginning of each semester that informally governs generally accepted behaviors in their place of residence. Roommate and Suitemate Agreement forms are available from the Residence Life Office in the Findlay Student Center Room 108.

Students can utilize conflict resolution services by contacting the Residence Life Office by phone at 417-873-6975 or email at or by visiting the Residence Life Office in the Findlay Student Center Room 108 or the Office of Student Conduct in the Findlay Student Center Room 110 by phone at 417-873-6871 or email at

Engage in Discussion

If a disagreement between students occurs, students are encouraged to set up a time when all individuals involved can be present to discuss the issue causing the disagreement. The following are best practices for holding a discussion:

  • Meet in a neutral location
  • Meet at a time in which you are neither hungry nor tired
  • Intend to compromise
  • Collaborate
  • Define the issues to be discussed
  • Address specific behaviors; do not generalize
  • Discuss only relevant facts
  • Use "I" statements; take responsibility for the way you feel and don’t place blame
  • Do not judge or devalue the needs of other individuals
  • Practice active listening
  • Ask clarifying questions
  • Only one person should speak at a time
  • Voices should remain calm and even
  • Make frequent eye contact

Request Mediation

Students who want to take advantage of conflict resolution services in the Office of Residence Life or Student Conduct may speak with their Resident Assistant or Community Assistant about how to take advantages of those resources or contact the Office of Residence Life or Student Conduct directly.


During mediation a Residence Life professional staff member will serve as a Mediator to help disputants improve their relationships, clarify their future plans, and resolve the dispute, but will not seek to impose a binding solution. The Mediator will facilitate the meeting’s structure and progress to help the disputants develop a go-forward or future story for their relationship. The implementation of the disputants’ solution will detail the specific responsibilities of all disputants in writing. The plan for closing the loop of the conflict resolution process may include but is not limited to the following components:

  • Provide a framework for carrying out the resolution
  • Define how to ensure that all parties are following through
  • Provide alternative ways of handling the dispute if it should continue
  • Provide follow-up resources
  • Provide a timeline for review with the Mediator to ensure the success of resolution

Please refer to the Room Change Process for questions about changing your housing.